How do we keep track of your orders? Take a peek behind the scenes…
Week after week you drop your clothes off to be cleaned. After we process your order, how can we tell your navy blue blazer from the many other navy blue blazers we receive? We appreciate your business and thought you might like to take a peek behind the scenes.
Before a garment goes through our dry cleaning operation we give it a tag, so we can identify its owner. We do this by attaching a tag to each garment. The tags are specially manufactured so the ink and dye will not wash out during cleaning.
Because not all fabrics can be processed the same way, tagging garments allows us to separate the items from a customer’s order and process them together with pieces from different customer orders. Thus it is important that each order has a distinctive identification tag, so we know which pieces belong together.
Once the clothes have been separated into similar groups, we weigh enough similar garments to make up a load and put them into the cleaning machine. At the end of the cleaning cycle, the clothes are taken to the finishing department to be pressed.
Employees in the finishing department restore your clothing to its original appearance, either by hand-finishing or on pressing machines designed to handle the great variety of fabric types and garment designs.
After pressing, the clothing goes to an assembly area. Our employees collect all the items in your order and put them together in one package in this area. When the pressed items come into the assembly area, employees reunite your garments. When the number of items assembled equals the number of items on the invoice, the order is complete.
Using this system, we combine clothing from different customers and still put them back in order without losing any of your clothes!