Privacy Policy

Who We Are

Sir Galloway Cleaners is a family-owned garment care house serving Greater Miami from six locations. This policy describes what information this website, sirgalloway.com, collects and how we use it. It covers the website only; garment services themselves are handled in person and by the service policies we provide when you entrust a piece to us.

Information You Share With Us

We receive information you choose to send us through the site:

• Contact and consultation forms: your name, email address, phone number, the service you are asking about, and your message.
• The chat assistant: the questions and messages you type into the chat window.
• Direct contact: anything you include when you email or call us.

What Not To Send

Please do not include payment card numbers, government identification numbers, passwords, or health information in a form or chat message. We will never ask for those through this website.

Information Collected Automatically

We use Google Analytics to understand how the site is used: which pages are visited, how long visits last, the general type of device and browser, an approximate city-level location, and the site that referred you. Google Analytics uses cookies, which are small text files stored by your browser. This website has no visitor accounts and no login.

How We Use Information

We use the information above to:

• Respond to your inquiry and route it to the right team or location.
• Arrange the service you asked about, including collection and delivery.
• Operate and improve the website and the chat assistant.
• Understand which pages are useful so we can make the site better.
• Protect the site against abuse and misuse.

We Do Not Sell Your Information

We do not sell or rent personal information, and we do not use it for third-party advertising.

Contact Forms

When you submit a form, your submission is delivered by email to our team so a real person can respond, and you receive a courtesy confirmation at the address you provided. We reply by email or phone. Submitting a form does not add you to a marketing list.

The Chat Assistant

The chat on this site is an automated assistant. The messages you type are processed by Anthropic, the AI provider whose technology powers the assistant, in order to generate a reply. Automated answers can be incomplete or wrong, so please confirm anything important with our team at (305) 252-2000 or through the contact page. We may review conversations to improve how the assistant serves our guests. Please keep sensitive personal details out of the chat.

Cookies and Your Controls

The analytics cookies described above are the only tracking this site sets. You can block or delete cookies at any time in your browser settings, and Google offers its own opt-out tools for Google Analytics. The site works normally with cookies blocked.

Who We Share Information With

We share information only with the service providers that operate this website for us: our website hosting provider, our email delivery provider, the AI provider named above, and Google Analytics. Each processes information on our behalf to provide its service. We may also disclose information when the law requires it.

How Long We Keep It

We keep inquiry emails and related records as long as needed to handle your request and to maintain reasonable business records, then delete them in the ordinary course.

Security

We use reasonable administrative and technical safeguards to protect the information this site handles. No transmission over the internet is completely secure, so we cannot promise absolute security.

Your Choices

You may ask us what information we hold from your website submissions, ask us to correct it, or ask us to delete it. Email customerservice@sirgalloway.com or call (305) 252-2000 and we will take care of it.

Children's Privacy

This website is intended for a general audience and is not directed to children under thirteen. We do not knowingly collect personal information from children. If you believe a child has submitted information through this site, contact us and we will remove it.

Changes to This Policy

If we change this policy, we will post the updated version here with a new date.

Contact

Sir Galloway Cleaners, Miami, Florida. Phone (305) 252-2000. Email customerservice@sirgalloway.com. Store addresses are listed on our locations page.