Question 1

What is Sir Galloway?

Accepted Answer

Sir Galloway Cleaners is South Florida's luxury fabric and garment care house, serving Miami for more than four decades. Three services share the name and the standard: Sir Galloway Dry Cleaners for day-to-day garment care, Lady Galloway Gowns for the care and preservation of the most meaningful gowns, and Sir Galloway Fabric Restoration for garments and household fabrics damaged by fire, water, or smoke.

Question 2

When was Sir Galloway founded?

Accepted Answer

Sir Galloway Cleaners was founded in 1984 and has been family-owned ever since. The standard established in 1984 continues to define every garment the house receives today.

Question 3

Where is Sir Galloway located?

Accepted Answer

Sir Galloway Cleaners operates six neighborhood locations across South Florida: South Miami, Pinecrest, The Falls, Sunset, Palmetto Bay, and Old Cutler. Complimentary garment pickup and delivery is available to households throughout Greater Miami.

Question 4

Who does Sir Galloway work with?

Accepted Answer

Sir Galloway Cleaners is entrusted with the wardrobes of South Florida's most discerning households: couture gowns, designer suits handed down, ceremonial pieces kept in the family, and the everyday fabrics of a well-run home. Household managers, personal assistants, and the people who select vendors on a household's behalf are served with the same care.

Question 5

What services does Sir Galloway offer?

Accepted Answer

Dry cleaning and pressing, couture and designer care, leather and fur, gown preservation (Lady Galloway Gowns), wash and fold, premium linen service, alterations, press only, shoe shine, handbag and accessory care, and fabric restoration (Sir Galloway Fabric Restoration). Every service is held to the same enduring standard.

Question 6

How are cleaning methods chosen?

Accepted Answer

The method is matched to the fabric and the construction. Every garment is inspected at intake, the care label read, the construction noted, and the method settled before any work begins. Where the label is restrictive, our specialists are trained in the methods that delicate fabrics require.

Question 7

Can you remove a specific stain?

Accepted Answer

Spotting depends on the fabric, the stain, its age, and any prior treatment. The garment is evaluated first, and a method is proposed before any work begins. Where a stain cannot be safely removed, you will be told plainly before anything is attempted.

Question 8

Do you handle couture and designer pieces?

Accepted Answer

Yes. Couture wardrobes across South Florida are entrusted to Sir Galloway Cleaners, including pieces from atelier houses, designer salons, and private commissions. The care label and the construction govern the method, whatever the name inside.

Question 9

Can you alter couture and designer pieces?

Accepted Answer

Yes. Alterations on couture and designer garments are performed with the original construction in mind, and the work is paced to the piece.

Question 10

How is pickup scheduled?

Accepted Answer

Schedule through the form on the Pickup and Delivery page, or call (305) 252-2000. A member of the team confirms within one business day and arranges the first pickup at the household's convenience.

Question 11

What areas does Sir Galloway serve?

Accepted Answer

Standing routes cover Coconut Grove, Coral Gables, South Miami, Pinecrest, The Falls, Sunset, Palmetto Bay, and Old Cutler. Appointment service is available throughout Greater Miami.

Question 12

How are preferences captured across visits?

Accepted Answer

Preferences are captured on the first pickup (starch level, hanger style, folding, packaging, special handling, and anything you note) and held on file. Your driver and the care team are guided by the same notes on every visit.

Question 13

What if I miss a pickup?

Accepted Answer

You may skip or reschedule any visit with notice. On the days no one is at the door, the driver leaves a "Sorry We Missed You" notice.

Question 14

Is there a minimum order?

Accepted Answer

No. Service is arranged around the household rather than a minimum, and the standing arrangement is confirmed when you schedule.

Question 15

Can I add a pickup outside the standing schedule?

Accepted Answer

Yes. Call (305) 252-2000 or message through the contact form. Off-schedule pickups are arranged by appointment.

Question 16

When should I bring my gown to Lady Galloway Gowns?

Accepted Answer

For alteration, three months before the wedding is the recommendation, with longer lead time where the work is complex. For preservation, within a few weeks of the wedding is ideal, while the soil is still fresh and the fabric is at its most responsive.

Question 17

Do you handle gowns from any bridal house?

Accepted Answer

Yes. Gowns from couture houses, designer bridal salons, and private ateliers are all received at Lady Galloway Gowns. Every gown is inspected upon arrival, and the method is chosen with the construction in mind.

Question 18

What is included in museum-quality preservation?

Accepted Answer

Acid-free muslin wrapping, an acid-free preservation box, a private viewing of the gown before the box is closed, and a picture book and box of chocolates sent with the preserved gown. The gown becomes part of the family's record.

Question 19

Can I do alteration only, without preservation?

Accepted Answer

Yes. Many brides come in for alteration only, before the wedding, and return for preservation after. The service is tailored to the bride.

Question 20

Who do I speak with at Lady Galloway Gowns?

Accepted Answer

One consultant leads the work at Lady Galloway Gowns, from the first consultation to the final preservation viewing. You speak with the same person throughout.

Question 21

Is fabric restoration the same as dry cleaning?

Accepted Answer

No. Sir Galloway Fabric Restoration is a distinct specialty within Sir Galloway, with dedicated equipment, processes, and documentation. Each restoration is guided by the fabric and nature of the damage, with complete claims-ready documentation throughout.

Question 22

Do you work with insurance companies?

Accepted Answer

Yes. Sir Galloway Fabric Restoration is set up to support the claims process: inventory, photo records, a restoration-versus-replacement distinction in writing, and direct conversation with the household, the property manager, and the adjuster.

Question 23

How quickly can Sir Galloway Fabric Restoration respond?

Accepted Answer

Initial evaluation is offered within one to two business days. For active emergencies and large-property events, an expedited intake is arranged.

Question 24

What if a piece cannot be restored?

Accepted Answer

Where restoration is not the right course, replacement is recommended in writing. The household and the claims professional receive a documented statement of the piece, the damage, and the rationale for the recommendation.

Questions And Answers.

About Sir Galloway

Services and Methods

Pickup and Delivery

Lady Galloway Gowns

Sir Galloway Fabric Restoration

For Anything Not Answered Here.