Not only do we say it, we mean it, promote it, and track the results. That’s right at Sir Galloway Cleaners, there is never a missing button.
In 1984 when the Mills family opened Sir Galloway, they quickly realized that the largest single complaint customers have about their dry cleaners is missing, broken, and loose buttons. While we had a passion to get this right, initially we failed. During training, we asked the inspector to look at each button. Our “do over” tracking showed that we were guilty of sending shirts out with missing, broken, or loose buttons. This just would not do.